| Professionalism : |
Staff shall be carefully recruited and trained to create a skilled and capable workforce able to provide the standards of service required by Melbourne Linen Service and it's customers. Skilled management and management practices shall achieve the best use of the skills of the workforce and Melbourne Linen Service's technical capacity. |
Efficiency and
Value for Money : |
Management and operational practices shall utilize technological advances astutely to achieve the highest standard of service balanced with the need to contain costs. Melbourne Linen Service shall strive to achieve leading levels of cost-effectiveness within the linen service industry. |
| Honesty and Integrity : |
All Melbourne Linen Service's practices shall be ethical and all staff shall be fair in their dealings with other staff, customers and the wider community. |
| Customer Service : |
All Melbourne Linen Service's activities shall be regularly reviewed to ensure their effectiveness in meeting the needs of customers and in achieving Melbourne Linen Service's required standards of service and performance. |
| As a means of ensuring the achievement of these objectives and standards of performance, Melbourne Linen Service shall implement and maintain a Quality Assurance System certified to ISO 9002 : 1994. |